Williams Gate B&B Niagara-on-the-Lake - Our Policy

Reservations

Minimum 2 nights stay in High Season. We require a minimum of 2 nights stay in high season (May 1st to October 31st), and all year-round during holidays, and long weekends. Occasionally, depending on availability, the date, and time of the reservation, we will accept a one-night stay. An extra charge ($10 Cad/night) for a one-night stay, in high season will apply.

Payment

-A 10% deposit is required at the time of the reservation (paid by credit card, or Paypal), for it to be confirmed. The deposit is non-refundable in case of a cancellation (with the exceptions due to Covid-19 below), and it will count as an administrative fee.

-For the second instalment, payable on arrival, we accept payment with cash, debit, personal cheque, e-transfer, VISA, MC, AMEX, JCB, Discover. To save us credit card charges, we will appreciate payment by cash, debit, personal cheque, e-transfer, if possible. Email address for e-transfer is stay@williamsgate.com (Account is setup for auto deposit, so it does not require a secret answer).

Cancellations

Special Provisions for 2020 and 2021 reservations cancelled due to Covid-19

*Our Cancellation policy for guests who are requesting the cancellation due to Covid-19 reasons offers 3 options:

1. Change of dates: The deposit paid will move automatically toward the new reservation. We welcome a change of dates, when possible.

2. Credit voucher, with a no-expiration date. You will still be required to pay a 10% deposit for a new reservation; however, the credit will be deducted from the balance to be paid on arrival.

3. Refund

*For cancellations initiated by us, due to reasonable reasons related to Covid-19, the deposit will be

automatically refunded.

Check in

Check-in time: 3 pm or after. To help us plan, please let us know your estimated time of arrival, at the time of the reservation, or prior your arrival.

Early check-in may be occasionally arranged, if availability allows. Please inquire.

If you are delayed significantly and you cannot arrive at the announced estimated time, we would appreciate an update call/email to reassure us that you will arrive. The latest arrival time is 9.00 pm, but it has to be previously arranged with us, by phone or by email.

Check-out

Check-out time: prior of, or at 11 am.

Later check-out may be occasionally arranged if availability allows. Please inquire.

Children

Well behaved children, 10 years or older, are welcome, as long as they are carefully supervised, and will not disturb our other guests in house. Please note, our B&B is not able to provide any child-oriented or child-care facilities.

Pet policy

We are true animal lovers, but we cannot accommodate pets

Smoking

Smoking is only permitted outside the house.

Allergies

We will do our best to accommodate food allergies, and special dietary needs. In order to do so, we kindly request notice prior, or on arrival.

Severe allergies of any kind should be notified as severe, prior of submitting an on-line reservation. Please inquire! We will let you know at that time if we are able to accommodate them.

Parties, Entertainment and Noise

Williams Gate Bed and Breakfast is a quiet accommodation, in a quiet neighbourhood, not suitable for parties, and loud entertainment. We kindly ask our guests to keep noise down in respect of the other guests staying with us. Williams Gate is our home as well, we live in the house, in separate quarters.

Non-registered visitors

For the security of all our guests, and also in order for us to be able to obey the By-Law of the Town of Niagara-on-the-Lake regarding the maximum number of people we have in our house at any given time, only Guests registered with Williams Gate Bed and Breakfast are permitted on the premises. No exceptions.

Damages during the stay

In the exceptional circumstance that damage was produced during a guest(s) stay, we will ask for the damage to be covered at a fair market value.

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