Williams Gate B&B Niagara-on-the-Lake - Our Policy
Reservations and Covid-19 Vaccination Requirement
We are fully vaccinated and for the time being, due to the ongoing global COVID19 pandemic, we are welcoming only fully vaccinated guests, unless there is a proven medical exemption. We believe that this is the most prudent and responsible way to provide a safe and enjoyable stay for all our guests. This is also our home, and we strive to keep our family safe. We rely on honesty, however, we reserve the right to require proof. Thank you for understanding!
Minimum 2 nights stay
We require a minimum of 2 nights stay all year-round. Occasionally, depending on availability, the date, and time of the reservation, we will accept a one-night stay. An extra charge of $35 for a one-night stay will apply.
-A 10% deposit is required at the time of the reservation (paid by credit card, or Paypal), for it to be confirmed. The deposit is non-refundable in case of a cancellation, and it will count as an administrative fee.
-For the second instalment, payable 2 days before arrival (or on arrival for cash payments, debit, or cheques payments), we accept payment with cash, debit, personal cheque, e-transfer to the email address firstname.lastname@example.org, VISA, MC, AMEX, JCB, Discover. During pandemic times, in order to reduce close contact, our reservation system will automatically charge the balance of the reservation on the card on file, 2 days prior arrival, unless we have a prior request to use a different method of payment.
-The deposit paid at the time of the reservation, is non-refundable in case of a cancellation, and it will count as an administrative fee.
-For cancellations made 4 days or less from the arrival time, total amount is required.
-For cancellations initiated by us, due to reasonable reasons, the deposit will be automatically refunded.
We have a total of 3 dedicated parking spots for our guests: One for the Second Floor Suite, and two for the Main Floor Suite. Parking spot reservation is recommended to avoid the situation when we cannot accommodate parking for more cars than the dedicated parking spots available.
Check-in time: 3 pm or after. To help us plan, please let us know your estimated time of arrival, at the time of the reservation, or prior your arrival.
Early check-in may be occasionally arranged, if availability allows. Please inquire, if you are interested.
If you are delayed significantly, and you cannot arrive at the announced estimated time, we would appreciate an update call/email to reassure us that you will arrive. The latest arrival time is 9.00 pm, but it has to be previously arranged with us, by phone or by email.
Check-out time: prior of, or at 11 am.
Later check-out may be occasionally arranged if availability allows. Please inquire.
Well behaved children, 10 years or older, are welcome, as long as they are carefully supervised, and will not disturb our other guests in house. Please note, our B&B is not able to provide any child-oriented or child-care facilities.
We are true animal lovers, but we cannot accommodate pets
Smoking is only permitted outside the house.
We will do our best to accommodate food allergies, and special dietary needs. In order to do so, we kindly request notice prior, or on arrival.
Severe allergies of any kind should be notified as severe, prior of submitting an on-line reservation. Please inquire! We will let you know at that time if we are able to accommodate them.
Parties, Entertainment and Noise
Williams Gate Bed and Breakfast is a quiet accommodation, in a quiet neighbourhood, not suitable for parties, and loud entertainment. We kindly ask our guests to keep noise down in respect of the other guests staying with us. Williams Gate is our home as well, we live in the house, in separate quarters.
For the security of all our guests, and also in order for us to be able to obey the By-Law of the Town of Niagara-on-the-Lake regarding the maximum number of people we have in our house at any given time, only Guests registered with Williams Gate Bed and Breakfast are permitted on the premises. No exceptions.
Damages during the stay
In the exceptional circumstance that damage was produced during a guest(s) stay, we will ask for the damage to be covered at a fair market value.